Returns

The ninety-day guarantee

Hair moves on a cycle. A new strand needs roughly ninety days to grow far enough to be visible at the parting, which is why we ask you to give the protocol a full cycle before you judge it.

Use the 90-Day Protocol as directed for ninety consecutive days. If you see no change, we refund what you paid for it.

Applies to your first purchase of the 90-Day Protocol.
Email us any time up to day 120 and tell us it did not work. That is the whole process.
We refund the purchase price to your original payment method within 10 business days of approving the request.
You do not need to return the bottles. You do not need to send photographs.
We suggest photographing your parting in the same light on day one, day forty-five and day ninety, because it is the only reliable way to judge a change this gradual. It is a suggestion, never a condition of the refund.
Original shipping is not refunded. One guarantee claim per customer or household.

Changed your mind

Return any unopened product in its original packaging within 30 days of delivery for a full refund of the purchase price. For hygiene reasons we cannot accept opened products as a standard return — those are covered by the guarantee above instead.

Damaged, faulty or incorrect

Check your order when it arrives. If anything is damaged, leaking, faulty, or simply is not what you ordered, email us within 14 days with your order number and a photograph. We replace or refund in full, including shipping, and we will not ask you to post it back.

How to start

Email hello@bellamyhair.com with your order number and one line about what happened. We reply within two business days. There is no form and no return-authorisation number to chase.

Refund timing

Refunds go back to your original payment method. Your bank may take a further 5–10 business days to post it. If more than fifteen business days have passed since we confirmed your refund and you still cannot see it, contact us and we will trace it.